Rates/FAQ

& Prior Client Testimonials

Frequently Asked Questions

Rates vary based on the package of hours your are looking for. Rates start from £38 per hour for a package of hours or £42 per hour ad-hoc. 

I hear you!  The benefits of a VA are to take away jobs you either can’t do (fiddly tech perhaps), don’t want to do (managing your diary) or don’t have time to do (setting up a course or mailing list).

You may well be able to do all of the tasks you outsource to me but the benefit you are getting is that volume of time free for other things (& in many cases I should be able to complete the work more quickly!)

What you do with that time is of course your choice. Either profit making tasks or more leisure time.

No, however I have found myself working with coaches, consultants and creatives (i.e. course creators, artists, entrepreneurs) predominantly. Other industries I’ve been lucky enough to work with include an Elite Athlete Management Agency, leading Wellness Influencer & Insurance firm CEO.

VA skills are naturally applicable across industries. We work best with those who are:

Looking long term

You’re not just outsourcing tasks - you’re looking for someone who’s invested in your goals & business dreams. We become part of your team: supportive, proactive, and focused on what success looks like for you.

Passionate

We love working with coaches, consultants, and creatives who care about what they do. You don’t need a perfect plan - just a sense of direction and a passion for your work. If you're committed to growing your business and your impact, we're ready to help you get there.

Invest for results

A strong start leads to great support. You're open to sharing the ins and outs of your business early on, so we can get fully up to speed and start making a difference quickly.

 

Please book a call HERE

I look forward to talking to you soon.

Rates for a professional, established VA in the UK vary between £30 - 40 normally. It’s always a pressing question when first looking at hiring a VA as to why the cost is more than an administrative employee. There are a couple of reasons that our rate is higher than an in-house administrator:-

*We pay our own National Insurance, Pension contributions & Tax;

*You provide no equipment i.e. computer, printer etc;

*We are professionals & do not require a period of onboarding as with a new staff member;

*You are solely paying for time worked not breaks. Did you know the average employee is productive for just under 3 hours of their working day –  with a VA you are paying for productivity;

*You do not pay for holiday time – the average employee would have 4 weeks plus bank holidays;

*You do not have statutory legal requirements or health & safety legislation to follow due to self-employment.

 

We use time tracking software (Clockify) to track work & provide you with a breakdown.

We don't undertake any higher level accounting or bookkeeping work. All accounting work should be overseen by an accountant. We do not undertake cold-calling. 

Firstly I suggest a short call. You can book a call HERE.  Have some questions first? No problem email me here

From there we will send over a contract and more information about how we can support you. Once signed we'll send you a welcome email and we would have a kick-off call, share passwords/access and take it from there.

 

 

The great thing about hiring virtual support is – it doesn’t matter! However, I am currently based in Hampshire. 

Normal office hours.

Honestly – most people struggle with this. I suggest working for a week or two & note down anything you do that has the potential to be completed by someone else.

Don’t dismiss a task as it could take a little training. That small amount of initial time outlay may reap hours of saved time longer term. You can read more on my blog about hiring a VA or download my 99 Tasks to Outsource to a Virtual Assistant here.

I have four core business values I work to that you can read about on my About page HERE

I am also familiar dealing with confidential data and I am happy to sign your NDA as required. I have and continue to work with clients who have either celebrity or “VIP” connections and understand the importance of discretion.

This may be the first time you have taken on help outside your business before. It’s nerve-wracking. Unlike an employee, I understand the trials & tribulations you are going through as a business owner.

Wave goodbye to last-minute sick days & missed deadlines & hello to organisation & proactive company that cares. You can view my Client Charter here.

It’s important to focus on all the positives less overwhelm can bring & how much more value you can get from your freed up time.

 

The Short Version –

The minimum Charge for work is 1 hour at my rate of £35.

Payments are via Bank Transfer.

Postage, courier or telephone charges are additional.

Longer version HERE

Yes – I’ve covered (virtually) for a number of VAs during their holiday or maternity leave. A good handover period & systems/procedures in place can make this seamless ensuring they step right back in on their return.

If your business is simply too busy to manage with an “Out of Office” message on your PAs inbox this temporary cover can avoid lost leads & admin chaos whilst your PA takes a break. 

Testimonials

Ellie has been a total game changer not just for my business but also for my life! She's helped to set up and grow my business with her brilliant, swift and seamless approach to all the nitty gritty tasks, admin and automation. Her great ideas and suggestions come from deep knowledge and understanding of the marketplace and how to make digital processes work. She explains the techy stuff in a way that I can understand it! I'm able to delegate so much to her capable hands. My diary is the most planned I've ever seen it - I even have breaks build in! I now have space for thinking and growth. My stress levels are significantly reduced by her proactive approach. She's always kind, fun and understanding - a real joy to work with.
Beth Stallwood
Speaker, Author, Executive Coach & Facilitator , CreateWorkJoy
Getting Ellie on board to be our assistant at Cornelia Lucey Positive Leadership has been a huge help for the organisation and for our clients. She is super focused, diligent, detail orientated and relationship-centric. She has been a real privilege to work with, and has made my life as a company director much more manageable and in balance so that I can even more effectively practice what I preach when it comes to wellbeing and positive leadership behaviours. Looking forward to a long term relationship with Ellie.
Cornelia Lucey
Leadership & Coaching Psychologist, Consultant (Wellbeing, Resilience, and Positive Leadership), Cornelia Lucey Positive Leadership
Ellie's expertise has made a tremendous difference in my day-to-day working life. Her role in supporting my psychology practice has grown over the months we've been working together, as I noticed more tasks that could be appropriately handed over, for example, trouble-shooting with software providers. We are now in pretty much daily contact and she enables me to focus on my working day with much less distraction. I feel less frazzled as a result! She is highly reliable and manages to be professional whilst friendly, so her direct contact with clients has been positive. I very much enjoy working with her and long may it continue!
Kerry Smith
Clinical Director & Psychologist, Psychological Perspective
I had the opportunity to work with Ellie and was impressed with her professionalism, work ethic and the business expertise that she brought to the project. Ellie is by far one of the most intelligent and detailed professionals that I have ever had the pleasure to work with. More importantly, Ellie is able to apply her talents to any task she is presented with. I would eagerly work with Ellie again and would highly recommend Ellie to anyone. She is an indispensable asset to any business endeavor.
Jason Rosen
Consultant, Coach, Trainer & Speaker
Working with Ellie is a dream, she works really well with my clients and has been super helpful - nothing is ever too much trouble. Thank you Ellie
Charlotte Owen
Time Management and Operations Consultant, Speaker, Podcaster, Agency Owner
Ellie was industrious, flexible & consistently met deadlines – plus she showed the right balance of tact & assertiveness to make others do the same. She also acted with the utmost discretion when dealing with sensitive (often political) information.
Chris
Senior Director, City Council (Employed Role)
Outsource & Thrive
Virtual Assistant